Privacy Policy

Effective Date: 15 January 2026

Lloyd Lee Counselling (“I,” “me,” or “the Practice”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how information is collected, used, disclosed, and protected in accordance with the Personal Information Protection Act (PIPA) of British Columbia.

This policy applies to information collected through this website and through third-party services used to provide counselling services, including JaneApp.

By using this website or engaging in services offered by Lloyd Lee Counselling, you acknowledge that you have read and understood this policy.

1. Personal information collected

Personal information is any information that can identify you as an individual.
Depending on how you interact with the Practice, this may include:

  • Name and email address

  • Availability details submitted through contact or consultation forms

  • Appointment and booking information

  • Intake and clinical information collected through JaneApp

  • Billing and payment information (processed by JaneApp)

  • Limited technical information (such as IP address or browser type) when visiting this website

Only information necessary to provide counselling and related services is collected.

2. How information is collected

Personal information may be collected through:

  • Website forms

  • Email or direct communication

  • Online booking, intake forms, and payment processing through JaneApp

  • In-session communication during counselling

Limited, non-identifying technical information may also be collected through website analytics to understand site use and performance.

3. Use of personal information

Personal information is used only for the following purposes:

  • Responding to inquiries

  • Scheduling and managing appointments

  • Providing counselling services

  • Maintaining clinical records in accordance with legal and professional obligations

  • Processing payments through JaneApp

  • Communicating administrative information

  • Meeting legal, ethical, and regulatory requirements

Your information is not used for marketing or mailing lists unless you explicitly request this.

4. Disclosure of information

Personal information is not sold, rented, or shared for commercial purposes.

Information may be disclosed only when necessary:

  • To service providers required to deliver care (e.g., JaneApp)

  • When required by law or court order

  • Where there is risk of serious harm to you or others

  • As required by professional or ethical obligations

Any disclosure is limited to what is necessary.

5. Third-party services

This Practice uses JaneApp, a secure, cloud-based practice management system for scheduling, records, and payments. JaneApp may store information on servers located outside of Canada.

JaneApp maintains its own privacy and security policies, which govern how information is stored and protected within their system.

Website hosting and analytics may also involve third-party providers who collect limited technical data required to operate the site.

6. Confidentiality and its limits

All counselling services follow professional confidentiality standards.

There are legal and ethical limits to confidentiality, including situations involving:

  • Risk of serious harm

  • Abuse of a child or vulnerable person

  • Court orders or legal requirements

These limits are explained in more detail during the informed consent process.

7. Storage and security

Reasonable administrative, technical, and physical safeguards are used to protect personal information from loss, theft, unauthorised access, or misuse.

While strong protections are in place, no electronic system is completely secure.

8. Retention and access

Information is retained for as long as required to meet professional and legal standards.

You may request access to your personal information or request corrections where appropriate, subject to legal and ethical limitations.

Requests can be made using the contact details below.

9. Cross-border storage

Some information may be stored or processed outside of Canada through third-party service providers. In such cases, information may be subject to the laws of those jurisdictions.

10. Changes to this policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised effective date.

11. Contact

If you have questions or concerns about this Privacy Policy, please contact:

Lloyd Lee Counselling
Email: info@lloydleecounselling.ca